1
Use one verified profile
Do not create a second account when the app route rejects a password. Recover the original profile first.
2
Compare account fields
Check legal name, currency, balance, limits, KYC status and transaction history in browser and app.
3
Review active sessions
Remove unknown devices and stale sessions, then enable the strongest supported sign-in control.
4
Protect recovery
Start password reset from the verified route and never share the link or one-time code with support chat.
Related app checks
Frequently asked
Should balances match across devices?
Yes, for the same account and currency.
What if the app shows an empty profile?
Stop and verify the hostname and login identity.
Can support ask for a one-time code?
No.
Launch only after the route matches
Keep one verified account and review permissions, sessions and cashier details first.
Continue With the Synced Account